At or before the point we collect your personal information, California law (CCPA/CPRA) requires us to inform you of the categories of personal information we collect and the purposes for which they are used. We collect identifiers (name, email, phone, address), internet activity data (via cookies and analytics), and service-related information. These are used to respond to your requests, provide and improve our services, and analyze site performance. For complete details, see the sections below.

We collect the following categories of personal information:

• Information you provide: name, phone number, email address, service address, property details, and any message content you submit through our quote, contact, or chat forms.
• Service information: details about the pest control services you request or receive.
• Automatically collected information: IP address, browser type, device information, pages visited, referring URLs, and similar usage data collected via cookies and analytics tools.

• To respond to quote requests, schedule services, and communicate with you.
• To provide, maintain, and improve our pest control services and the Site.
• To analyze site usage and improve performance, content, and marketing.
• To send service-related and, where permitted, promotional communications.
• To comply with legal obligations and protect our rights.

We use cookies and similar technologies (including Google Analytics) to operate the Site, remember your preferences, and understand how the Site is used. Non-essential cookies load only after you consent. You can review categories and change your choices at any time on our Cookie Policy page or by using the button below.

We do not sell your personal information for money. We may share information with:

• Service providers who perform functions on our behalf (e.g. hosting, analytics, CRM, scheduling, and communications), under appropriate confidentiality obligations.
• Advertising and analytics partners who may use cookies to measure and deliver advertising. Under California law, certain of these uses may be considered a “sale” or “sharing” of personal information. You can opt out at any time — see the Do Not Sell or Share My Personal Information page.
• Legal and safety recipients when required by law or to protect rights, property, or safety.

If you are a California resident, you have the following rights regarding your personal information:

• Right to know what personal information we collect, use, and disclose.
• Right to delete personal information we have collected, subject to exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the “sale” or “sharing” of your personal information, and to limit the use of sensitive personal information.
• Right to non-discrimination for exercising your privacy rights.

To exercise these rights, visit our Do Not Sell or Share My Personal Information page, email us at [email protected], or call (844) 955-2447. We will verify your request and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.

If you are located in the European Economic Area or the UK, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. Where we rely on consent, you may withdraw it at any time. You also have the right to lodge a complaint with your local data protection authority.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.

The Site is not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Phone: (844) 955-2447
• Romex Pest Control, Dallas, Texas, USA